We're Here To Help
Special Something is now back open for business — and we’re committed to delivering world-class customer service.
You’ll find answers to the most common questions below. Still need help? Just fill out the contact form and we’ll get back to you within 6 hours.
Frequently asked questions
Are the charms compatible with Pandora bracelets?
Yes! All our products fit perfectly on Pandora and other charm bracelets.
Are the bracelets and charms 925 silver?
Yes! All the items we sell are quadruple-electroplated in 925 sterling silver which is 92.5% pure silver.
How long does delivery take?
We provide free delivery for all orders. Standard delivery takes 4 - 7 days.
How long is the guarantee?
We provide a 12-month guarantee on all our products as standard.
What is your return policy?
If you're not happy with your item, we provide free returns for a period of up to 7 days. If you wish to make a return, please contact us or use the self-serve return feature on your account.
Track Your Order
Need help tracking your order? Click the button below to track your order.